These membership terms and conditions form part of your membership agreement with us. You are also advised to read the Club rules, although the essential aspects of the membership are discussed with you prior to joining. Please direct any further questions to one of the team who will be happy to help. These membership terms and conditions are not exhaustive and the customer is advised to familiarise themselves with additional terms and conditions attached to and forming part of the application form process and any notices displayed in the Club. Terms and conditions are also available on our website and are updated from time to time. It is the member’s responsibility to keep abreast of any changes which may come into force.
Membership Terms and Categories
Membership is open to those aged 18 years or above. The Club reserves the right to refuse membership without having to give any specific reason.
When joining the Club you will be committing to a membership of 3, 12 or 24 full calendar months (unless otherwise agreed).
By doing so you are agreeing to remain a member for, at least, the allotted period. Monthly direct debit payments are collected on or as close to the 1st of each forthcoming month. All pre-paid membership subscriptions are to be paid fully in advance.
If you choose to pay your membership fees monthly; the membership will continue automatically after the initial commitment period has ended. If you choose to join the Club by paying your membership fee in advance; your membership will end automatically unless you choose to renew the membership for a further term. Please note that any fees paid in advance, are non-refundable.
As a member, you will have full access to the Club’s facilities according to your category of membership. We will provide you with information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.
Details of the Club’s current opening hours and facilities are displayed within the Club rules. The Club reserves the right to close or withdraw any facility without notice, for any period that the General Manager deems necessary. The Club also reserves the right to set aside facilities with notice for exhibitions, conferences, or other social events and activities.
Joint Membership Responsibilities
When a joint membership is created, primary and associate members are jointly and severally responsible for each other’s fees. This means that; if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them. Also, each of those people will be responsible for paying all the appropriate membership fees for themselves and for any other people who have signed the membership form. Where associate members fees are paid by direct debit, they must be paid from the same bank account as that of the primary member. In the case where only the Head member wishes to leave the Club; the ‘associate’ will become an individual member and will therefore be required to pay the appropriate subscription.
On joining the Club you will be charged an initial joining fee. If you cease your membership and subsequently decided to re-join the Club at a later date; then the prevailing joining fee at the point of re-joining would be charged. A joining fee will be charged after one month calendar notice from the date your membership ceased.
Cooling Off Period
The cooling-off period set out in this section only applies if you are a new member (not an existing member renewing your membership). After you have joined the Club, you can cancel your agreement within 14 days from the date of joining. This is called the ‘cooling-off period’. If you want to cancel your agreement within the cooling-off period, you need to write to our Membership Administrator or complete a membership administration form in Club. We accept there may sometimes be a delay in receiving your cancellation letter if you send it by post, so, if you correctly address and post your cancellation letter, but it does not reach us within the 14-day cooling-off period, we will still cancel your agreement as long as you can show us proof that you posted the letter within the 14-day cooling-off period. Please note the 14-day cooling-off period, if completed in club, commences at the point in which you enter the agreement. If you enter the agreement over the phone or online, the 14-day cooling-off period commences the day after you enter the agreement. We will confirm we have received your cancellation within ten days of receiving it. If you do not receive this confirmation within ten days, you must immediately let the club know so they can check whether we have received it.
Notice Period / Ending Your Membership
We calculate your membership in whole calendar months. This means that anywhere in these terms and conditions where we ask you to give notice of one calendar month, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, providing your initial commitment period has been completed your membership will end on 30 June and you will pay one more direct debit (on 1 June) after giving notice.
If you want to give notice, it must be either in writing (addressed to the Membership Administrator) or by completing a membership administration form in Club. Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it.
We will confirm we have received your notice within ten days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let the club know so they can check whether we have received it. From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.
Cancelling Within Your Commitment
If during your initial commitment period you feel your circumstances have changed and you are no longer able to use the club, you must write to the Membership Administrator stating that you wish to end your membership early. Common considerations include: relocation (more than twenty miles distance from the club), redundancy or any medical condition that deems you unfit to use the Club’s facilities. Suitable evidence must be provided and each case is at the discretion of the Club’s General Manager.
Suspending Your Membership
When paying by direct debit:
At any time (other than after you have given us notice to end your membership) you can suspend your membership for a period of no less than two calendar months or no more than nine cumulative calendar months over a twelve month period. If you want to suspend your membership you will need to fill in a membership administration form in club or speak to our Membership Administrator. In order for us to be able to process your suspension with the bank, a minimum of three weeks’ notice is required. We will confirm that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within ten days, you must immediately let us know. For the period that your membership is suspended your entry key will not grant you access to the club, however, you will be able to use the club for treatments, physio or for the Brasserie. During your suspension, your membership fees will drop to £10.00 per calendar month. If you are suspending your membership within your initial commitment period; then your commitment expiry date will be extended by the equivalent period of the membership suspension. If you were to exceed the maximum period of suspension; then the Club reserves the right to restart your contract.
When paying annually:
At any time (other than after you have given us notice to end your membership) you can suspend your membership for a period of no less than one month or no more than nine cumulative months over a twelve month period. If you want to suspend your membership you will need to fill in a membership suspension form in club or speak to our Membership Administration Manager. In order for us to be able to process your suspension, a minimum of two weeks’ notice is required. We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within ten days, you must immediately let us know. For the period that your membership is suspended your entry key will not grant you access to the club, however, you will be able to use the club for treatments, physio or for the Brasserie. If you are suspending your membership within your initial commitment period; then your commitment expiry date will be extended by the equivalent period of the membership suspension. If you were to exceed the maximum period of suspension; then the Club reserves the right to restart your contract.
Failure To Pay For Your Membership
If you do not pay your membership fee when it is due, we will write to you to let you know. If you are paying by direct debit, we will try to take this payment from your account again later in the month. We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt-collection agency. We will also charge an administration fee of £10 for each missed payment.
If you do not pay for your membership, we may prevent you and any linked members from entering the club. This does not mean we will end your membership. Cancelling your direct debit does not mean you have given us notice to end your membership.
Membership Key (TGS Key)
As soon as possible after you make your membership application, we will send or give you and any linked member a TGS key that you (or they) must use each time you (or they) enter the club. We may refuse to allow you (or them) to enter the club if you (or they) do not have your (or their) TGS key. If your key needs replacing we will replace it at the prevailing cost. Your membership is personal to you and you cannot transfer it to another person. You must not lend your key to another person. To protect all of our members, we may ask to see another form of identification before we allow you into the club. If another person uses your key, we have the right to end your membership.
You and any other linked adult member can introduce guests to the club. You or the linked member introducing the guest must sign in any guests at reception, stay with the guests at all times and make sure the guests are aware of, and keep to, our club rules. Guests must pay the appropriate fee to use the facilities, however, no fee is charged for social guests (those wishing to use the Brasserie or conference facilities). A valid Guest Pass or Buddy Pass may be used to cover the guest fee. For the period of their visit, your guest, will be treated as a member and be able to partake in all available activities as stated in your membership category. Guests’ attendance on any group exercise sessions can only be booked on the day of the visit.
We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of the club, other than the liability which arises from our negligence or our failure to take reasonable care. This includes any damage or loss to any vehicle that is parked in the car park. We do not accept liability for the injury or death of any member or guest that may happen on the premises or within the grounds of the club, other than the liability which arises from our negligence or our failure to take reasonable care. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
We realise that your requirements may alter over time, therefore, you can apply to change the category of your membership, once you have completed the first three months of membership by providing at least one full months’ notice. You may also be required to complete revised terms and conditions and pay prevailing membership and administration fees. The Club also reserves the right to restart your contract.
All Club membership fees and other fees are reviewed annually at the absolute discretion of the Club with at least ten working days notice provided ahead of any changes. In the event that membership subscriptions increase by 5% or more within the initial commitment period; Direct Debit paying members will have the right to cancel their membership having given formal written notice to the Club. Pre-paying members will be liable to any increases at the expiry of their pre-paid period.